I placed my order on April 23rd using BTC.

Sent them 4 confirmations including TX - BTC Transactions with their Wallet Address and mine, amount, time stamp, etc. within 1 hour of making the payment. Confirmed the order with them 4 times, even copied the information off of their OWN PO.

It's 3 days later and they're telling me that they can't confirm payment and have not provided me with any updates on shipping / tracking or confirmation.

The payment was recorded and confirmed on the network 299 times since the 23rd. Innosilicon is telling me nothing. They do answer emails, until I ask them a direct question, like: "Can you please provide me a shipping date?" then they simply stop responding.

I'm getting pretty concerned. I guess they have a history of this after reading some reviews.

@Innosilicon What do I need to do to ensure that my miner's are sent out on April 27th? I have provided everything you've asked and more.