This is their response:
Hi there,
Unfortunately, due to the technical nature of most digital currency networks, it is impossible for us to reverse this payment and we are unable to provide any mediation with this matter. It is important to be careful, and make sure that you are sure the wallet addresses you send to are compatible.
I am very sorry for this, I wish there were a way to reverse the funds once they are on the blockchain.
Can I escalate this matter further?
Somehow, they seem to think you are asking to have a transaction reversed?
I would avoid using the words "reversed" or "refunded" or "cancelled" in any communication with them.
You need to be certain that they understand the following:
- You are a GDAX customer.
- You sent LTC to GDAX.
- The transaction is confirmed.
- Those LTC did not show up in your GDAX account.
Once they understand those four things, then you can explain that the GDAX address that you send the LTC to was your GDAX BTC deposit address.
You don't need any transactions reversed. You just need your GDAX LTC account credited with the LTC that you sent to GDAX.