I guess this is long overdue but 8 months ago I sent 6.5 ETH to my Poloniex account, however, these funds never reached my account. The only answered I've received is the following (5 months ago):
" Let me offer my sincere apologies as this ticket was grouped with an automation rule for inactivity.
We will look into this missing ETH deposit and get back to you as soon as possible, and thank you for your patience in the mean time."
The exchange has obviously grown too big for their team to handle, I sincerely hope you all will withdraw your balance as soon as possible. This looks very much to be the next Mt.Gox, Mintpal etc. in the not so distant future.
And they say lost? Do you have the Txid? Give the Txid to them and prove it if your transaction is not lost.
Very unreasonable, the Ethereum Deposit they deem missing.
It seems you are late to realize it because 8 months ago while others move to another exchange, you instead make a deposit to scam Exchange like this.