I have made the test of placing an order (without completing the payment) and I didn't see an estimated shipping date anywhere. According to the site the products are available and the $200 shipping fee should have it at my place (Europe) in less than 4 days.
Yep this is the problem, we don't have 10% of the mining power of one of these machines and yet the website is telling people they can have them in a matter of days.
Ken you really need to sort out the site, I doubt you will have to refund people as you have not taken any payments.
Please Ken stop with selling miners and focus on our hashrate. Please.