Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely
have you sent support tickets in russian?
despite them claiming they're a new operation, more than likely they're the same people who ran btc-e. btc-e was famous for its useless support unless you sent stuff to them in russian.
I don't think that the problem here is language since even Russian people got the same problem. wex confiscated people funds with the lame excuse that they are doing that for our security. Their support response is very fast until you send all documents requested then total silence for months.
Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely
Legal action is only possible if we know where to find them