One of the common problems of every online company is lacking custumers support and
In order to have a successful business value chain, you must know how to catch the heart of your costumer and also you should have a good communication with your costumers, so that the costumers will build a trust and support, not only in your business but also in you.
But that's the reality things happened now, however this issues must resolve seriously if any business wants to be successful and become more
popular in the entire world. Though, I agreed on your statement anyway.
Correct this is the reality that many projects faces now, without good communication to the customers may result on the lack of support and sometimes cause of unsuccessful business.