So, The exchange platform is Bitlish.com.
Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.
Context:
On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.
I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)
What would you recommend for me to do, so i get my assets back?
I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.
I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.
At this point, I don't think there is anything you can do about it than to wait for their response to the ticket raised. On whether its legal to ask for your details, its unfortunate that you have to comply with it as your refusal would give them an excuse to shift away from their own responsibility for being held accountable. While there is nothing to recommend because there is nobody authority to report to, the amount lost is not enough to gather the number of audience to force an action on their part, you can only take this as a lesson.
One major lesson is never to keep your funds on exchange site. You are better at keeping it for yourself. I am also skeptical about the amount of time that coin would have been there because for it to lose value in such high percentage, you must have been waiting a long time for it to recover having bought it during the ICO period which might makes it an inside job for the perpetrator to have thought there is no one interested in the coin again. Another lesson is for you to be more vigilant in your investment decisions, if this coin had been a valuable one, you would probably would have sold it, or the developer have an offline wallet for you to keep it. #my opinion.