So, The exchange platform is Bitlish.com.
Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.
Context:
On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.
I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)
What would you recommend for me to do, so i get my assets back?
I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.
I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.
I have found no news that this exchange is hacked, so this would mean that this is isolated case.Probably you are victim of phisning or some sort of malware/RAT on your device who came into possession of your login details and stole your funds.
After you submit ticket to their support they just want to be sure that you are the real owner of that account,so this is something you should do in my opinion.They will maybe conduct some kind of investigation to find out who is hacker.
In my opinion there are three possible causes which caused the loss of your funds :
- You are victim of phishing/malware.
- There is a security flaw in exchange system.
- This was inside job.
If it's the first case then it is not realistic to expect a refund,obviously it is the user's failure.In case the loss of funds came due second or third option,you can hope for refund-but in that case you will have to prove that this is exactly what it is happened.