I got a notification, "We need your help, DHL shipment #xxx is missing customs information and may be delayed. Go to
www.dhl-usa.com/cod." What in the world? Has anybody else dealt with this before? Thanks.
They may need you SSN number since its an international shipment.
Mine was released through customs with no issue, but the link in the text I got did say that I owe $62.82 for import duty/tax at pickup. I was pleased with that amount, was afraid it was going to be several hundred for a $15K order of four S11s with power supplies. Earlier this year I sent one A4 to Canada and the buyer had to pay more than that, so I am thankful this is inexpensive.
Had the same experience ordering from china, had to give some additional info for customs and paid a small amount... Early on I tried an order with DHL and one with FEDEX on different orders, and DHL was much cheaper and easier to deal with in my opinion importing into the US.
What specifically was cheaper? The shipment costs or the import tax/brokerage fees?