I got a notification, "We need your help, DHL shipment #xxx is missing customs information and may be delayed. Go to
www.dhl-usa.com/cod." What in the world? Has anybody else dealt with this before? Thanks.
They may need you SSN number since its an international shipment.
I called and they replied back via email with:
"I am the Imports agent assigned to assist you with your request regarding this shipment. I have ascertained what is needed is;
1- IRS / TAX ID
Company (Corp., Inc., or LLC. Etc.)
Street address
City, State & Zip
Phone #
Point of contact full name: First & last
Email address;
Please note without this information customs entry is delayed as DHL is only allowed 10 calendar days to make entry, your shipment can not be held indefinitely and must return on the expiration date of 5/11.
Please be advised that I will continue to monitor for the requested information. Feel free to contact me with any further questions about this issue, I am resetting this file now to provide an update on 5/3 by 5pm your time."
I emailed back the info, so hopefully we are good.