Thats a poor service given into this non so popular exchange.Question is,why you people do make such use of this exchanges which arent really reputable?You would just only complain in the end when you face such issues which is actually your own fault why you engage yourselves unto them.
You are not being scammed but rather you get caught on the dump or price decrease.As a business they should really make an update FAQ on this case so that traders or potential depositors is aware on the recent issue or system that is working on the exchange.