Bitmain is officially issuing 4000RMB (628USD) to first batch B3 buyers in China. This is apparently due to many angry customers complaining with the second batch of B3 releasing 1 day after the first batch and at a much lower price.


I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.


So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!


Original Chinese email


尊敬的客户：

您好！

感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。

 

退款对象：

截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。

 

退款方案：

对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。

 

退款申请流程：

请使用您官网注册的邮箱，发送以下信息到邮箱sales.support@bitmain.com：

1、B3订单号；

2、付款人姓名或名称、联系方式；

3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；

4、申请退款的金额。

 

我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。

 

如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！

 

 

 

福建湛华智能科技有限公司
2018年5月2日

 



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Google Translate

Dear Customer:

Hello!

Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.

 

Refund object:

As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.

 

Refund program:

For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.

 

Refund application process:

Please use the email address registered on your website to send the following information to sales.support@bitmain.com:

1, B3 order number;

2, the payer's name or name, contact information;

3, the original payment bank card account information, including the account name, account number, bank information;

4, the amount of application for refund.

 

Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.

 

If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!

 

 

 

Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018