Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

CEX.IO is a really good service, im satisfied with it!

During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!

But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.

I have a very big trust level to this service but im very worrying now. Sad

And i hope that this trust level will never go down.

I will write here all updates about solving/unsolving my problem.

My ticket ID: 704075
User ID: up101654493

Best regards to CEX.IO team. I beleive in you.

Your faithful customer

Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.

Still no changes Sad

My favourite service doesnt care of me Sad

Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?

I will update my status on the forum, thanks in advance.

Your transaction which is not pending anymore, it was credited back to your CEX.IO account or money arrived to your card?

First pending transaction returned back to my cex account but second transaction is still pending

Was it credited back with any fees?

UPDATE
My problem was solved on the 10th day since my withdrawal. Thanks a lot and best of luck! Sorry for late answer!