I deposited 10270 XRP 4 months ago but I didnt recieve my money in my account. At that time I want to sell XRP at price 2.5 USD (now the price is 0.84 USD). I lost alot of money because Poloniex didn't support my case. I tried to deposit 100XRP to Poloniex, after 1 hour my account show me that I have 100XRP. I wonder that did Poloniex try to prevent user to sell XRP (or another altcoin) when the price of that coin is go up?

I contacted Poloniex support immediately (Support ticket #672451), they replied me after 3 months that my case was processing, after that they didn't response anything anymore.

How can I withdraw my XRP? I dont want to sell XRP anymore. I hate Poloniex.

Here is my Ripple TXiD: https://xrpcharts.ripple.com/#/transactions/DCEACC92F32C661DD74D817BC643D0B4B97B35136E4AA51E79F6262BF3C8EAD1

Here is my Poloniex address: https://bithomp.com/explorer/rfmZRjSEj8QcnXseGf8UVMUichJeB1WJFf

And this is Screen capture of my Support ticket in Freshdesk
https://tiendientu.org/wp-content/uploads/2018/05/screencapture-poloniex-freshdesk-support-tickets-672451-2018-05-03-15_15_37.png