Seems like that "screenshot" website is actually one of those Unicode fake domain "scams"... If you look REALLY closely at the screenshot of the chat window (
https://gyazo.com/32af052983afae9863311219b60b1196) you can see the "o" in screenshot actually has a "dot" underneath it:

so the link is actually: http : //www.xn--screensht-sl7d.net/i/j5DkgThk.jpg
Which obviously attempts to download and install some sort of malware...
But the sites live support wasn't working then as I understand it.