Dear Trung,
Thank you for reaching out. We apologize for the delay in processing your KYC. As we explained to you, it was due to a missing legal sign off from our auditor. Unfortunately, we are unable to allocate tokens before the auditor is able to verify your case. However, they are working on it with high priority and we expect a solution within the next week. Thank you very much for your patience and please don't hesitate to reach out to us any time via Telegram or email.
Kind regards,
Your VALID Team
Dear technical department, customer service department, management department, and other premium department ...
My name is:Trung Nguyen
Have an account is:xxxx@hotmail.com
Have registered to buy your KYC
I provided the photo and identification card that you have asked me, I want verify KYC now I see still pending
And sent nearly 2 months ago
But when I logged in to the account was still only one line: "The identification has been completed successfully"
I resend the letter too many times to you, all the department, there are also had chat on the tele group, talk to admin ..
But I just got an answer is keep waiting
wait and wait for almost 2 months already
While other accounts have received KYC on purse
I only received the chorus of waiting and waiting from you
I am very fretty about how you work, I also want to swear it
Now I want you to give me an exact answer which day my account is completed test, or refund money for me
I ask for the correct answer on time, not keep waiting