As with every other genuine ICO, the workload was probably underestimated. However, the customer service has been excellent & enough progress has been made in an incredibly competitive industry to be able release AML to exchanges while the market as a whole is in a healthy state. The technology is great and there is a huge need for it in todays society. There is no doubt about that.
I totally agree with you when saying that the customer service has been very good. I cant imagine the number of emails they got, but when I sent them an email to inquire about the wallet address they responded within the same day. So I cannot complain about that or anything else. I agree, the progress I have seen thus far really gives me hope that the coin will be up and running soon enough!