@Evgenij_N we are undergoing some security upgrades so some withdrawals may take longer than others as the hot wallet will be at a minimum balance until it is complete.
Please wait.
We are also looking into the support desk issue.
Thanks for the fast answer! I'll be waiting.
Unfortunately BTC haven't arrived on my Wallet yet.
I urgently needed my BTC, however it is necessary to wait

I like Your VELOX Project and I wish him successful further development!!!