Only because you did not see a chat window (if true), does not mean there was no chat window available for others.
FortuneJack needs to state that the chat window was not working in general durimg the time NN made the screenshot.
If the chat window did not work during that time, do you know why chat was disabled?
I asked my contact at FJ and he confirmed that the live support had been taken down and had been down for a day or so (if not more) up until I asked.
FortuneJack needs to make a statement that the chat was down for one day during the issue happened with NN.
The chat protocol has to be stored based on Curacao laws and if FortuneJack lied about chat was not available for one day and we can disprove it, then FortuneJack will have a huge problem!
Can you also ask them why the chat was down for one day?
Did players of FortuneJack complain in your bitcointalk thread that the chat is down?
Please give me the time frame when the chat was generally not available?