No doubt about the customer service part. All the successful companies have awesome customer service as the major secret to their success.
Guess what? As of the moment, I am not able to create a new support ticket so that I can follow up the issues regarding Byteball. Seems like they have also a problem now in their support or maybe they just disabled the function for creating new tickets because they got bulks of it as of now and are trying to catch up on fixing each one of them.