One of the common problems of every online company is lacking custumers support and
In order to have a successful business value chain, you must know how to catch the heart of your costumer and also you should have a good communication with your costumers, so that the costumers will build a trust and support, not only in your business but also in you.
In most online transactions costumer support now is not much a problem, most websites have their 24 hour onlne support live chats and some even have whatsapp chats so you can personally ask them your queries for better clarifications and understanding before giving you ok to the transactions.
Ya, even here in my place. They have a personal contact with their costumer so if incase the costumer has doubts or if there is something not clear for them they can ask. They also have live chats here in their local websites wherein costumer service support speaks their own native language as well as english also for foreign costumers like me.