*******************DASH BOARD getting upgrade*********************************************************************************
This won't affect your hashing. We're adding new features, functionality. Please check your Asic using your Pool vs Dashboard until upgrade is complete.
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@ Rob - First we appreciate your business because you also referred many friends to us (Seth, Bryce, etc) and we thank you for that. We acknowledge your initial period was not as smooth as we would like it to have been due the L3 running Blitz firmware and our Dashboard software along with a few other hiccups we have discussed.
To date you have been running with us for 1.5 Months. Your total uptime has been over 98%, a figure that we strive to keep over 99%, but as we have discussed, there have been issues out of our control, and we appreciate your understanding in those regards. Power issues, blips, storms, or even connection issues at the network provider are out of our control and affect all of our customers, including our personal miners just the same as you. We understand when these items arise it can be frustrating, because we are also frustrated that during those times the experience is not what we want it to be for our customers.
We ask that you judge us on how we deal with issues as they arise and items that are in our control, such as:
Timeliness and responsiveness with Presales
Post sale communication and setup
Issue response times, at any hour of the day
Response to edge case issues, such as the Voltage items in your case
My team and I have strived to be great in these areas and Id hope you would agree as well.
Our team not only strives to be great in these areas, but we also want to be as transparent as possible when problems do arise. While I didnt have any other customers ask us for more details. We offered a 3 way calling to the Electric company so they can confirm the outage in our area iwth you. This is what I would expect if I were a customer, and its the service we have offered to you as well.
Dashboard support is an optional bonus feature we offer our customer for a better customer experience. We even had our developers spent nights and weekend to fix the voltage issue with your custom firmware to make sure its' working properly for you. That was a lot of work for a very few machines but we valued your business so took on that challenge. The software is being built upon everyday but not all updates will be communicated unless it has a direct customer facing impact, like hashing power. But since you pointed that out. I put it in *** Above *** That we have an upgrade going on at the moment.
While there have been some initial hiccups and there will always be future speed bumps, we ask that you lean on the word of those that you have referred to us along with any of our other customers that would be happy to provide a review of our services. There is a reason why many Legendary, Heros and experienced / picky Miners like myself mine at M4L. Transparency and Great customer services.
@TruthChanter - We added the feature of Xxx detection on the Hashboards. If it finds any xXX then it will highlight them as bluish per the Legend. You can click on that Legend box and it will find and check all the ASIC that have that issue for you. Then where ACTION is, you can choose REBOOT ALL ASICs checked. This feature is incredible for large miners as D3 was a mess and requires constant daily reboots for Xxx issue that caused perforamnce issues. L3 tends to have 1 or a few X but many times, performance stays the same so you can view the hashrate per Board via Dashboard views (Enable via the Viewing option first). IF no performance issues, then no need to reboot. This is a life changing feature as you save hours from trying to connect into each machine to look. Same with the ORANGE will sort all ASIC with a Hashboard or more that is doing 0 hash. This is why LARGE Miners love M4L because of our Advance features that no one else on the market offers. Hawkfish - hosted with M4L for many years, before they stop accepting GPU rigs. But the same Dashboard software is equally powerful on the GPU side. M4L is just growing too fast to spend too much time on GPU as it's way less work force intensive to host 5000 ASIC then it is with 500 GPU rigs.