Still no response to my e-mails either regarding updates on our potential CL balances and also offering a 50% cut on the 5 coins I have in there(5 coins is a lot to me)
Quite sceptical as to wether I'll see any of those coins again and at this exchange rate I'll likely never see 5BTC again

I've responded and processed to all emails where we both agreed on a 100% refund of the USD amount (calculated at time of deposit / withdrawals).