Indeed, i did not use any form of 2FA, just because i don't like using multiple devices to access my account. My authetificator is on my smartphone. I don't use the same credentials on multiple websites anyway. But why is it one's fault if the website gets hacked,you don't have 2FA, and you lose funds?(Assuming the vulnerability did not come from your end)
It's a low amount, I know, and it may seem like bragging, but i cannot help it. It wasn't my fault, i spent time on that project, invested emotions, had some plans, and now..SWOSHH ..GONE!
The problem in this case though, is that it's a
fact that your account got hacked. Whether it's a fact that it's not your fault or that it's the exchange's fault has been yet to be established. Heck, it may never even be established without the help of law enforcement, which is unlikely to take any drastic actions because of the low amount involved. Ultimately, the burden of proof is on you.
I understand that you believe you did everything right, and I'm more inclined to believe you that you took perfect care of your security, but cases like this can't be completely ruled out when using a third party service to keep your coins. My suggestion would be to talk to support to get as far as you can with all your info. If you don't get refunded, which is the most likely scenario, stop using their service and move on.