Re: Advice regarding refund from an Exchange(Bitlish)after a hacker got all my funds
So, The exchange platform is Bitlish.com.
Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.
Context:
On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.
I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)
What would you recommend for me to do, so i get my assets back?
I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.
I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.
But you are done with it and your funds will be stolen forever,and this is not an exchanges's fault so you can book a complaint against them or contacting their support team is useless.Your case is like you have a branded wallet like puma and you keep some money on it when someone take your money and you are now complaining about these to that Puma company,funny right. Exchange is registered on
Reg no. 9564930
161-165 Farringdon Road, London, United Kingdom, EC1R 3AL.
Context:
On april 30, between 2-3 AM my account was hacked, my 4000HBZ were sold for a crappy price in ETH, then converted to BTC and sent out to an external wallet.
In the morning i found the language switched to RU and all funds gone.
I submitted some tickets to their atifraud sistem,and after allot of waiting, they asked me for some photos with my ID, selfie, and a proof of address . (Is this legal? Do i have to send them?)
What would you recommend for me to do, so i get my assets back?
I know it's a long shot, for an exchange to refund it's users after a hack occurred, But i'm willing to do anything, even if i lose more money with lawyers and stuff like that, than what i already lost.
I also know i din't lose allot of money, my 4k HBZ were about 40-60$. But i bought those in ICO stage with 0.15$ per coin, so seeing the price drop, and after that losing my coins after i invested time into a project pissed me off.
BU\ut this is a good lesson,you even admit that the amount is very small so you no need to worry about that too much next time have strong password with 2FA enabled to have secured account.