It's been nearly two weeks since I ordered and my private key is still not funded - it has been "in queue to be funded" for 13 days.
I've tried calling, and left a message on the voicemail service. I've submitted two tickets on the site over the past two weeks, and today I sent a support e-mail.
So far, I've not gotten any reply.
My order number is 21047.
If there is some issue, I am trying to be understanding, but if someone had your money for two weeks and still had not delivered, I'm sure you would be a little antsy too. I really have enjoyed the service thusfar, and would like to be able to continue to do so.
This has happened to me several times... but still my preferred way to get coins. I'm gotten a hold of them via phone a couple of times, but have found Twitter to be the most effective way to get a quick response.