Thank you for reaching out to us. I can appreciate why this is a concern for you. I have reached out to Stocks.Exchange about this issue and I am waiting to hear back. In the mean time, I would recommend contacting them directly. Since the ITNS have left your wallet, the only location they could be located would be the exchange themselves. If I get any additional information, I will let you know.
Best,
Casey
IntenseCoin Community Manager
On Mon, Apr 30, 2018 at 11:59 AM, XXXXXX wrote:
From: XXXXXXXX
Subject: ITNS deposits 0> Stocksexchange
Message Body:
Sorry to disturb twice in a row but.. the problem isn't solved yet. Stocksexchange support gently answered me that after some tech troubles coin should have worked fine. Infact, in deposit history the deposit popped out but.. with 0/12 confs while in blockchain it has over 130.... Now it's stuck @ 0/12 confs since 30 mins so far.
I'm writing to inform you that, like me, many other people will stay away from itns tradings until we won't be sure that this kind of things won't happen (at least one regular basis like in the last days).
I'm sorry to hear that you are still having issues with Stocks.Exchange. If you send me an email with the information that Stocks.Exchange provided, I can send them an email personally. The things that I would need would be, the transaction ID (When you initially sent your ITNS to Stocks.Exchange, the amount, the date, the time, and any other relevant information that you can provide. I would prefer that you send me this information either in message format here on BCT or as an email. Email generally works better as I will look at it more quickly than I would a personal message here. It's simply just more convenient for me that way.
I look forward to hearing back from you.