Sorry for the confusion here. We use machine learning algorithms to prevent fraud and they're not always 100% accurate. If you feel you've had a transaction cancelled incorrectly send support an email. We regularly review transactions and push them through at the original purchase price upon request. I also wrote a bit about our fraud program in the fourth section here:
This is just a straight up lie, they don't regularly push transactions through at original purchase price upon request. They didn't do it for me because the amount was so high. They won't do it for you either because your amount is EVEN higher.