I'm in finance. I've seen tons of companies like this come and go. I've even provided the capital for some. Your assurances in no way reassure me.
Heh - I'm pretty sure he was being sarcastic.
Your best bet is to not use a service, but find someone you can meet and exchange physical cash with. No SAR reports from bank or payment processor, no uncertainty once "payment is made," no other nonsense - just a simple exchange. I think there's been one incident in all of Bitcoin where one went sour because (allegedly) someone was beaten up by the other guy... in Ireland or something, I think, maybe a year ago.
Putting money on a US Bitcoin exchange (or any US-based, BTC-oriented entity which takes and can hold money) right now is like putting your dick in a meat grinder and praying someone will give you money instead of grinding it up.
This is exactly what I do.
Buy with cash, and do a local transaction. Sacrifice a little bit of gas knowing the comfort you have BTC in a timely fashion.