evolutionnow, as our support reps have already informed you, your Steem will be delivered to the external address of yours as soon as there's a technical possibility for it. Your coins are in the cold storage, and retrieving them requires certain procedures after the delisting.

That's right, you're not the only one who hadn't moved the delisted coins from Freewallet before the announced deadline. And we're working on their cases as well, not only on yours. Please give us the time to do our job; as you can see, we're not denying you any communication or claiming you won't be able to retrieve your Steem assets.