evolutionnow, just to remind you, Steem was delisted 1 month & 1 week ago. The instability of the Steem blockchain that had been causing transaction delays long before that was one of the reasons why we came to the decision to stop supporting this coin.

You might want to look up the difference between the offline cold storage and a hot wallet. Our users had 2,5 weeks to move their coins to their external wallets themselves, and we're not refusing to help them either. However, retrieving coins from the cold storage for each user individually will take too much time; as of now, we're getting ready to make a series of Steem transfers for all people who have submitted their requests by now, including you.