@Stake
Yea I heard that argument as well Stake. Well, it's been 3 weeks not one single form of reply. So I was like. Ok. They're busy. So I pretended to be another person, and emailed them about another issue, and I got a response the next day. LOL.
They didn't scam you.
It sucks you're getting the bad end of the stick so-to-speak, but you'll be compensated.
3 Months ago it took two days for my 2 BTC to come through and they gave me 2.5 BTC.