You may not be aware of VPN while registering because lot of browsers are coming with inbuilt VPNs so you may used that kind of browser.
Yes, I'm aware of that, however I'm not using one. Standard google chrome without any such extensions.
In my case it would be impossible to give an IP... My ISP uses a Dynamic IP address router and only after you file a complain can you obtain the IP addresses used by you...
I dunno if a stuck transaction on an online casino will qualify as an appropriate reason to gain the IP addresses. The ISP is a govt run and has long and unruly procedures...
So they need to have some procedure which can actually done by the users to get back his locked account.These kind of complications in the security measures sucks.
I think the solution in this case by check the current IP address of that user with that register IP address by FJ support team.If both are same then they have to return the account back to the user.