Sorry to hear, jarr.  There are a lot of people who jumped in late and are eating the very end of the stick with this company still.  I'm glad they changed their product and raised prices which forced me to turn way from buying more equipment from them.  The only thing you can do is only wait or try to get a refund.  Keep querying them about your order status maybe. 

Lots of people lost out huge potential gains because of this company, asking for BTC only payments originally for the early adoptors.  Not sure of your situation but it's a life lesson.  Always do your due diligence, in everything.