Anyone having problem with withdrawing the VSX from Coinexchange?

I did a test with 10 coins. That went fine.
I did a large withdrawal and the status of withdrawal is completed, but no txid.
TXID is not currently available please check ....

I already made a ticket and COinexchange mentioned they reprocessed the withdrawal.
I want to know how long this reprocess can take.
Did anyone have the same problem and finally got their coins?