Hi - my update is also stuck and none of the suggestions above seem to work. The ledger just displays "updating" while the manager thinks for a moment and then says, "unable to install firmware"
I have checked the device manager for anything needs new drivers. Please advise? I can't find any other solutions, it seems bricked.
To be able to help you, please answer the following questions:
- Does it also give a 'insufficient memory' error ?
In this case: Remove a few applications from your nano s. You can install them afterwards again. Your coins stay safe.
- Did you use an USB port from the back of your PC (assuming you aren't on a laptop/tablet) ?
Those directly at the mainboard are the ones most guaranteed to work properly.
- Did you use the original ledger cable ?
Some cables you may know from mobiles phones are charge-only cables (they don't have the data pins).
- Did you actually check the device manager for a yellow exclamation mark?
- Do you hear a sound when plugging in your nano s ?
- What is your current firmware version ?