Ninjastic
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Board Hardware
Re: CoinTerra announces its first ASIC - Hash-Rate greater than 500 GH/s
by
sharpspoon
on 22/11/2013, 02:00:32 UTC
Quote from: cointerra on November 21, 2013, 10:11:48 PM
Quote from: VJLoops on November 21, 2013, 08:01:21 AM
Quote from: sharpspoon on November 20, 2013, 11:22:12 PM
Quote from: VJLoops on November 20, 2013, 08:46:34 AM
Anyone had any luck recently with contacting Cointerra by email/forum/PM/telephone?  I've made several attempts and had no luck.  It also appears they are moderating their forum posts on http://forum.cointerra.com/ which is totally fine by me but at least dedicate a person to moderate them.  It's not like they are dealing with thousands of posts.  Being legit in my book means hiring some extra staff to respond to legitimate customer requests during normal working hours.  

they have ignored several emails from me for two weeks now.  prior to my purchase they answered within an hour on several occasions.

Yea, don't know why they don't hire some extra minions Smiley

Hello,
We are experiencing an exceptionally high volume of both phone and email support requests. We are actively training additional support staff, but currently we do have a backlog of emails and voice mails. Our support is staffed for phone support during business hours (Central time) but due to high call volume you may still reach our voice mail at times.

The CoinTerra Team

How long is your backlog?  I was told a supervisor would contact me TWO WEEKS ago and I am still waiting.  You found the time and staff to launch your hosting services in the meantime.  Maybe you should stop launching new things until you can adequately service your existing customers.  You owe me money.  I doubt you would be so patient if our roles were reversed.