Dear users.
it's my first experience on HITBTC and my opinion is this "HITBTC is SCAME".
i just inform you please don't deposit any coin or token because its going to trash.
i have deposit coin but not received and i searched and i found many users have same issue on hitbtc forum please check below link.
https://forum.hitbtc.com/index.php?p=%2Fsearch&Search=depositFINALLY I FOUND THIS SITE IS SCAM!!
contact them directly, submit the ticket and you will see. They're not super trustworthy exchange, but I woudn't call them scam just because of your one missing deposit. I had such experience with them and they got it fixed