Hello,

For new accounts, the first day's worth of pending confirmations can take around 24hrs depending on the blocks that were found. For example some coins have many confirmations on their individual networks and drawn out time in between blocks. The exchange/confirmation process should start converting those earnings from pending into balance soon.

You can always send us your wallet address by PM if you would like us to take a look to make sure everything is correct with the connection settings. Most likely though the balance should start exactly 24hrs after the first block earning is confirmed.