Letting people wait for 2 weeks (!) and stating that everything is OK and all transactions are processed when they aren't... how would you call that than ?
Things would be really different if:
- they replied to tickets
- didn't say 'everything is OK'
- reply to social media/mails
Pick any of the above ...
Very good point. They claim that all transactions have been processed. Yet judging from the comments here and my own experience, this is obviously not true. So they are either (a) lying, or (b) incompetent. I don't know which is worse.