very well said. if users will see that their issues are not taken care of, they will leave or they will give bad feedback. either way, that's not a good sign to the project. without users/miners, your network will not be operational. so better attend their needs at the very least.
That's pretty basic. We don't have the exclusive on the pool. There are several pools available and as I stated in another comment, the issue with our pool is *not blocking*, so till the system doesn't payout automatically it will be done manually. I don't see a problem with that. All services are reliable, you're all probably just misinterpret the word *slower* which doesn't mean *broken*. We have reached stability and the coin works well, what comes next are just more services to make it nicer.
Ps. Such pool is not even listed among the available pools yet and anyway on the pool's website there's a warning about the issue being worked out.