This is toal BS by localbitcoins and make me never want to use them. Pay the man his coins!
wow, this really is bad.
I would probably never try localbitcoin.
Please do not write off dozens of honest businessmen because of a support person's ill-chosen words. Just be cautious in choosing a trader. Traders' policies and feedback reputations are open and visible to the public.
Some of us even offer no-questions-asked money-back guarantee when requested within 24 hours, thus bypassing the LBC dispute system entirely.