One of the common problems of every online company is lacking custumers support and
In order to have a successful business value chain, you must know how to catch the heart of your costumer and also you should have a good communication with your costumers, so that the costumers will build a trust and support, not only in your business but also in you.
But that's the reality things happened now, however this issues must resolve seriously if any business wants to be successful and become more
popular in the entire world. Though, I agreed on your statement anyway.
This have been a long problem since the start of online merchandising and online payment where some company doesn't tend to give a proper time resolving their user's or buyers problem. Let's see how Bidium devs and staff will approach this issue they should hire alot of good customer representative for their platform so it won't be an issue.