You really should give a detailed write up of everything that went wrong and when it went wrong when the site is back up.
Directly from twitter "We are waiting on our new ssl certificate to be sent so we can relaunch. 5-12 hrs", LOL. Here's a hint: ssl certificates are not delivered by boats. I hope your certificate doesn't get lost in its way, such a long trip.
I believe this is a lie! They use cloudflare for ssl and they dont have to wait even a second. It looks like they are probably updating their system now. That means the server is complete, or its not and they are covering up a lie.
We use rapidssl with cloudflare. And just received certificate 2 hours ago. Apparently you don't receieve it instantly or at least we didn't, I'm guessing they have to verify with your domain registrar. If we weren't ready I'd simply say we weren't ready. When our dev wakes up he should be able to set things up and get us ready to re-launch
When the site is back up I'll explain in detail exactly what went wrong, decided not to say it right away to prevent speculation etc.
@Stunna, perhaps after this ordeal you should look for a new host as suggested before.
We've moved to a new host already.