Well, after I jumped through all their hoops, I have had no issues with my transactions.  I didn't care for the waiting process, and I missed out on the post crash prices in October.  And I wish the support was more timely.  (Although, all my emails were answered, sometimes with such a delay that I had forgotten I asked the original question.)

They are a startup and they are being careful and learning a lot in the process.  I will be patient, since I am confident the serious VC money they have will insist on solid operations.