I got this today too. They give you an hour to respond and then close. This is AFTER completely ignoring all the issues on the ticket. Been waiting for weeks to withdraw funds after I sent a wire. They are terrible and worse, it feels like their customer service is playing some sick game. I feel bad for anyone else who's wired them a large amount of USD. [HINT: WITHDRAW ALL YOUR COINS IF YOU HAVE ANY. BEFORE THE WIRE IS APPLIED TO YOUR ACCOUNT] The hold will tie up ALL your funds for at least a month and forget what they say about submitting ID and Utility. They will not release.