They canceled my first ticket after 10 days. I sent a new one and it took them 1 day to respond and another day to let me move my coins. So overall it took me 13 days to get the money hold off. Now when you open a new ticket at btc-e there is a option for money hold problems.
I suppose the fact that there is now a "money hold problems" option within the help tickets is suggestive that this may be a diffuse problem? Strangely reassuring.