That is why I never trust on any third-party wallets other than MyEtherWallet for my ERC20 coins and  NEP5 for my NEO coins.
Trusting your crypto assets on third-party wallets will end up on sabotage or letting someone taking away your money.
If you read this comment and you are using freewallet.ord at the same time then think again and better transfer them into devs wallet which for example is MyEtherWallet and keep your crypto assets safe and secure.