Hi audiotest,

I am very sorry for the issue you are having, and will discuss this with our customer service team immediately. I will also be monitoring your support ticket for the updates.

Our Live Chat team are here to help, though some matters do require review by our specialist team. In any case, you should not have felt like they were disconnecting from your chat or ignoring your request, so my apologies if this was the case.

If you require any further assistance, please do reach out to me directly.

Many thanks
Peter @ Cloudbet