ROFL 1: We hand pick every offer. We remove offers that users complain about. Our most popular offers are actually consumer research surveys. And, believe it or not, when you have a good, long-lasting relationship with a company, you CAN ask them questions about their offers!
ROFL 2: This point makes no sense at all. And given the fact that I've communicated with hundreds of our members numerous times via email and phone, I can assure you that they understand. In the rare cases they don't, I take the time to explain it to them.
ROFL 3: Uhh... we have 9000 users earning 100s of BTC for doing easy surveys in their free time. Our praise to complaint ratio is about 100:1.
You obviously have some big issue with the industry in general, and this isn't the place to bitch about it. If you'd like some advice, or maybe some industry contacts, shoot me a PM and I'd be glad to help

If you have to remove offers that users complaint about, than you aren't doing a great job on picking the offers nor "your industry contacts" are being honest with you.
From that 100:1 ratio i see more people calling your site scam than people saying you are not.